Frequently Asked Questions
Find answers about applying, pets, income qualifications, and veteran services below. Don't see your question? Fill out our contact form and we will get back to you.
You have questions, we have answers!
Is Valor Hill Apartments pet-friendly, and is there a pet fee or deposit?
Yes, Valor Hill is a pet-friendly community. We welcome up to 1 pet per household, 60 lbs. max per pet. No aggressive breeds or breed mixes are permitted, as outlined by PetScreening.com. An annual pet fee is due — see the management office or property fee sheet for complete details on pet fees, rent, and registration. All pets must be registered through PetScreening.com prior to move-in.
Are service animals or emotional support animals considered pets?
No. Assistance animals (including service and emotional support/reasonable-accommodation animals) are not pets and are reviewed separately as a reasonable accommodation request under the Fair Housing Act. They are approved through PetScreening.com and are not subject to the pet fees, breed, weight, or headcount limits above; they follow applicable HUD guidance.
If I have a landlord balance, can I still apply?
Yes, you're welcome to apply. Outstanding balances are reviewed as part of the overall application and may affect approval terms, such as requiring an additional deposit or a co-signer. Our leasing team can walk you through your specific situation.
If I have a criminal history, will I be approved?
Criminal history doesn't automatically disqualify an applicant. Each application is reviewed individually, taking into account factors such as the nature of the offense and the amount of time that has passed, in accordance with fair housing laws. We encourage you to apply — our team is happy to answer questions about the process.
How long does an application take to be approved?
Most applications are processed within 24–48 hours, provided all required information is submitted through the online application.
How will I be contacted once I'm approved?
You'll receive an email notification directly from our application system, and our onsite team will also reach out to help you get your lease signed as soon as possible.
Do I have options if I'm not initially approved?
Yes. Depending on your situation, alternative options may be available, such as adding a guarantor/co-signer or paying an additional deposit. Speak with our onsite team to review what's available to you.
Is this a soft or hard pull on my credit?
This is a soft credit pull and will not affect your credit score.
Will my rent go up at renewal?
Renewal pricing is evaluated monthly based on current market conditions, so rates may vary. Our team will reach out ahead of your renewal date to discuss your options.
What lease terms do you offer?
Lease term availability varies by community. Please connect with our onsite team, who can confirm the options available at your specific location.
Do you offer any resident discounts?
Yes — throughout the year, we may be offering specials and discounts. Please contact our leasing office for details.
What floor plans are available?
Valor Hill offers studio, 1, and 2 bedroom layouts, ranging from 300 to 730 square feet.
What are your office hours?
Monday-Friday: 8:30 am-5:30 pm Saturday: 10:00 am-5:00 pm
Is parking available?
Yes. Free surface parking is available for residents and visitors.
What amenities does the community offer?
Residents enjoy a state-of-the-art fitness center, community Wi-Fi, a bark park, a billiards area, a barbecue and picnic area, laundry facilities, and veterans' supportive services. Homes feature an all-electric kitchen, air conditioning, and mini blinds.
Is Valor Hill an affordable housing community?
Valor Hill offers a mix of income-restricted and market-rate apartment homes. Contact our leasing office to find the best fit for your household.
What are the income limits to qualify?
Income limits depend on household size and the apartment home you're applying for. Our team can help you check whether you may qualify before you apply.
Are market-rate apartments available?
Yes. Valor Hill includes market-rate apartment homes alongside income-restricted homes. Visit our Floor Plans & Availability page or contact our leasing office for current availability.
Do I have to be a veteran to live at Valor Hill?
No. Select apartment homes are designated for U.S. Armed Forces veterans, and Valor Hill also offers income-restricted and market-rate homes open to everyone who qualifies.
What veteran support services are available on site?
Veterans living in HUD-VASH apartment homes receive on-site case management from the Department of Veterans Affairs. Our partner Endeavors also provides additional support from dedicated office space within the community.
Does Valor Hill accept HUD-VASH vouchers?
Yes. Valor Hill welcomes veterans participating in HUD-VASH, which pairs a Housing Choice Voucher with VA case management and clinical support. HUD-VASH referrals are made through the VA.
How do I apply if I'm working with a VA case manager?
Let your VA case manager know you're interested in Valor Hill, then contact our leasing office so we can coordinate with your team.
What accessible features do the apartment homes include?
Valor Hill Apartments offers accessible features such as roll-in showers, grab bars, elevator access and more. Schedule a tour to see what features are available.
Where is Valor Hill located?
Valor Hill is at 9203 Cinnamon Hill Drive in San Antonio's Medical Center area, with convenient access to Interstate 10 and a short walk to USAA.
What is the community room dedicated to?
Valor Hill's community room is dedicated to Staff Sgt. Michael Simpson, an Army Special Forces soldier and San Antonio native who died in 2013 while serving in Afghanistan. His parents, Michael and Barbara Simpson, dedicated the room at the community's opening.